Dell, We Hardly Knew You
July 31st, 2010
Bill Snyder of InfoWorld has written a scathing article about Dell and its decline from once being the gold standard of customer service. Knowingly selling defective computers is not the best way to retain a loyal customer base, but that’s only a symptom of systematic changes in how the company does business.
Link: http://infoworld.com/…
(via Slashdot)
